Refund policy

At Glow Essentia, we want you to love every product you purchase from us. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery, and we will be happy to replace the product or offer a refund. To complete your request, we may ask for an order number, photos of the product, or additional details to help us process your claim quickly.

For hygiene and safety reasons, we do not accept returns on opened or used cosmetic and skincare items unless the product arrived damaged or faulty. Refunds, when approved, will be processed back to your original payment method. Please allow a few business days for the refund to reflect in your account.

If you have any questions or concerns about your order, feel free to reach out to our support team. Your satisfaction is important to us, and we are here to assist you every step of the way.